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Booking & Payment

Payment, Deposits, Cancellations & Refunds

DepositsThe sooner we receive a booking deposit the better, especially during high seasons when space can be limited. Deposit payments can be made most easily via our deposits page. Please confirm with us first, we will quote you the total amount to be paid.


Deposit rates:


  • For bookings that include private-car pickup and/or deluxe accommodation, a minimum deposit of 55 Euro is required.  Otherwise, a minimum deposit of 15 Euro is required

  • For bookings over 250 Euro in total, we will request a deposit ranging from 10 - 40%

  • All Bookings must be confirmed and deposits paid at least 48 hours prior to arrival.  We cannot accommodate short-notice bookings online.

  • We will confirm the Deposit amount required for your booking when you are ready to book. If you wish to pay more than the requested deposit you may do so.

Payment of Balance:


Cash or Credit Card


It is preferable to pay your balance in cash on arrival, any currency is acceptable.  When paying cash in foreign currency, please use newer, non-damaged bills. Old issue, marked or torn bills may not be acceptable.Even tiny tears or marks on a bill can make it unacceptable (sorry, this is Indonesian thinking!) We also have money-changer services. 

If you prefer to pay by Credit Card, you may do so via our webpage.  We will provide a link for you to pay the full amount. Extra fees of 7-10% will be charged to cover the transaction fees.  

We recommend bringing Cash and using ATMs.  ATMs are reliable and allow maximum withdrawals of 2.0 - 3.0 million IDR per transaction.  You can use ATMs on the way to Bukit Lawang or while on tour.  

Refunds & Cancellations: If you cancel at least 21 clear days before your arrival date, we will refund your deposit (or full payment if you paid in full), minus any service/transaction fees incurred (approx 10%) or fees required to process the refund. We cannot guarantee a refund with less than 21 clear days' notice.    


At 14-21 days' notice, fees may be incurred to cover room booking cancellations. At 7- 14 days' notice, fees will be incurred to cover room booking cancellations/ car reservations / Guide compensation.  If there is deposit remaining after expenses have been paid, it will be refunded to you, less transaction fees.  

Itinerary Changes:

If you need to change your arrival date, we will do our best to accommodate but extra charges may be incurred.  It is the guest's responsibility to advise us of changes to arrival date as soon as possible and to be prepared to cover any extra charges incurred as a result.  We are not responsible for extra charges incurred due to itinerary changes made less than 21 Days prior to arrival.  We are also not responsible for extra charges incurred as a result of other travel delays experienced by the guest.  If your arrival date changes, your itinerary may no longer be possible.  We will do our best to accommodate but extra charges may be incurred.

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